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Vendor Inquiries

Lavasoft is committed to providing accurate information about threats to consumer's privacy and security. The Vendor Inquiries system provides vendors with a simple way to report inaccurate, outdated, or false positive detection information in our Detection Database.

How to Submit a Vendor Ticket

To ensure efficiency in our review process, be sure to provide a detailed and accurate report when submitting a ticket. All fields on the form are required in order to submit the ticket. Tickets that are missing information will be delayed pending submission of additional information required to complete the analysis.

The vendor of the application or component in question must submit the request. Form letters, general inquiries, and third party inquiries will not be processed through this system.

Please read the following FAQ for additional information before submitting a ticket.

Please note: customer support questions cannot be answered or forwarded through this form.
Please visit the Lavasoft Support Center for support questions.

Please submit your inquiries:

Company name (*)

Your name (*)

Your E-mail Address (*)

Company url (*)

Name of application (*)

Version of application currently available (*)

Description of application (*)

Download location of current version of application (*)

Download location of detected version of application (*)

Download location of all previous versions of application

Reason for disputing the application's inclusion in Lavasoft's detection database (*)

Please upload the log file from Ad-Aware scan that detects your product (*)

Does the application start automatically from any of these locations? (*)

HKLM Run

HKCU Run

As a service

User startup folder

All users startup folder

Winlogon userinit

Other

Does your application integrate with the operating system? (*)

Shell execute hook

Shell browser

System keyboard hook

System mouse hook

System shell hook

System message hook

Explorer context menus

Does your application make changes to any of the following items? (*)

Internet explorer URLs

Shell open commands

Winsock layered Service Providers (LSP)

Windows host file

DNS settings

Winlogon shell

Approved shell extensions

AppInit DLLs

Does the application integrate with the web browser? (*)

Browser Helper Object (BHO)

Browser toolbar

Internet Explorer plugin

Firefox add-on

Other

What methods does your application use for installation? (*)

Download of .exe by user clicking URL

Download of .exe through scripting

Bundled with third party app

Other

If your application connects to the Internet, explain what information is sent.

Does your application come with an uninstaller? (*)

Yes

Does your application install with a user-visible setup routine? (*)

Yes

Does the application collect information? (*)

Yes

If yes, describe all the information it collects.

If yes, how is this information used?

If yes, how long is this information kept?

If yes, do you share this information?

Yes

If yes, what information do you share?

If yes, with whom do you share this information?

If yes, how is this information protected?

Paste your Privacy Policy into the form (or enter the URL of your Privacy Policy) (*)

Is the EULA displayed to users as part of the installation? (*)

Yes

Is the acceptance of the EULA pre-checked (*)

Yes

Do application partners or other third parties distribute your application? (*)

Yes

Do these third parties receive payments for distributing your application? If so please describe. (*)

Yes

Your certification (*)

I certify that all information on this form is accurate

Please fill in the code below (*)