FAQs

Lavasoft emails cannot not sent or received.

It might be case where our notification emails get filtered as spam. Make sure to check your mail-clients spam-box or spam-filter for our mails.

We send out notification mails from noreply@lavasoft.com, make sure that this address is allowed.

If you have a t-online.de mail account, consider changing to a webmail account, as all our mails is blocked by t-online or Internet Service Providers (ISP) that is owned by Deutsche Telekom.

You are able to change your registered mail address by logging in to the support center, and editing your details.

Why can't I log in to the order page with my Support Center log-in?

The order page and the Support Center have different log-ins. When you have purchased a product you will receive an e-mail containing your new log-in for the order page. If you do not remember your log-in you can click on the link on the order page to receive an e-mail reminder.

My password for the Support Center doesn't work. How can I retrieve it?

If you are experiencing problems with logging in at the Support Center, please follow these instructions.

1. Retrieve a new password by entering your registered email address used at time of purchase in the text field on this page: http://www.lavasoft.com/support/supportcenter/request_password.php
2. Click 'Submit'.
3. An email containing your new login credentials will be sent to the email address used.

Note: the 'password reminder' notification email may be filtered as spam. Please, check your spambox.

How can I change my registered email address and other personal info in the Support Center?

You can update your personal profile by logging in to the Support Center:

http://www.lavasoft.com/support/supportcenter/

1. When logged in, click 'Personal Info' under 'Support Center' in the menu to the left.
2. Click any of the 'Edit' links to the right of your personal credentials.
3. Change the credentials of your choice and click 'Submit'.

Your personal profile will now be updated.

Note: if you change your email address you will have to use that to log in when returning to the Support Center in the future.

Changing password:

1. When logged in, click 'Change Password' under 'Support Center' in the menu to the left.
2. Enter your old password, and then type your new password twice, once in each field provided.
3. Click 'Submit'.

I have purchased my box copy of Ad-Aware from a store. How do I register for free online support?

Use the customer registration form to register for free online support through the Lavasoft Support Center.
http://www.lavasoft.com/support/supportcenter/customer_registration.php